Legal

Privacy Policy

How Level Up Academy PH collects, uses, and protects your personal data, and your rights under Philippine law.

Effective date: September 12, 2026. Read together with our Terms of Service.

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1. Overview & who we are

Level Up Academy PH ("Level Up Academy," "we," "us," or "our") is an independent GoHighLevel (GHL) reseller and training service for Filipino virtual assistants and freelancers, operated by Bryan Odina.

This Privacy Policy explains how we collect, use, disclose, and protect the personal data of anyone who visits our website, registers for a sub account, joins our training membership, applies to our affiliate program, books a consultation, or otherwise interacts with us (collectively, "you" or "data subject").

We process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). For this data, Level Up Academy PH acts as the Personal Information Controller.

Marketing, in short: when you sign up for anything on this site, you agree to receive marketing and promotional messages from us, including but not limited to SMS and email. Full details and how to opt out are in Section 4.

2. What personal data we collect

We collect only what we need to run the services listed in our Terms of Service.

2.1 Information you give us directly

Through our registration, renewal, affiliate, consultation, speaker, collaboration, or setup-requirements forms, Facebook Messenger, email, or the Facebook group, we may collect:

  • Full name, email address, phone number, and Facebook profile/name
  • Payment reference name and proof-of-payment screenshots (GCash or bank transfer receipts)
  • Business or freelancing background, goals, and experience level, where you share these in a form
  • Content of your messages when you contact us for support
  • Any information you upload into your GoHighLevel sub account, such as contact lists, snapshots, or business details (see Section 6)
2.2 Information we collect automatically

Our website, hosted on GoHighLevel, may use cookies and similar tracking technologies to record page visits, referral source, device and browser type, and general usage patterns, so we can see which pages are useful and keep the site working correctly. We do not use this data to identify you personally beyond what GoHighLevel's platform provides.

2.3 Information from third parties

If you interact with us through Facebook (Page, Group, or Messenger), YouTube, or TikTok, those platforms may share limited profile information with us (such as your name and public profile photo) under their own privacy policies. We do not control, and are not responsible for, how those platforms handle your data.

2.4 Sensitive personal information

We do not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health records, government ID numbers, or religious or political affiliation). Please do not include this kind of information in forms or messages to us unless we specifically ask for it.

3. How we use your data

We only process your personal data for a declared, specified, and legitimate purpose, consistent with the principles of transparency, legitimate purpose, and proportionality under the Data Privacy Act.

  • Create and manage your sub account, training membership, or affiliate account
  • Confirm payments and send access details, renewal reminders, and receipts
  • Deliver training materials, webinars, and community access
  • Respond to inquiries, support requests, and consultation or speaker bookings
  • Track affiliate referrals and release commission payouts
  • Maintain the security, integrity, and proper use of our services
  • Comply with tax, accounting, and legal obligations
  • Improve our website, courses, and offers based on how they're used
  • Send you marketing, promotional, and informational messages about our programs, offers, and events — see Section 4

Our legal bases for these uses are: your consent (for marketing and optional communications), the performance of a contract with you (for registration, payment, and service delivery), and our legitimate business interests, pursued in a way that does not override your fundamental rights.

4. Marketing messages (SMS, email & more)

This section covers direct marketing specifically, as required under the Data Privacy Act's transparency principle.

By submitting any form on this website, registering for a sub account, joining the training membership, applying to the affiliate program, or otherwise giving us your contact details, you expressly consent to receive marketing, promotional, and informational communications from Level Up Academy PH. These may be sent through, including but not limited to, SMS/text message, email, Facebook Messenger, and other electronic channels, and may include new course announcements, promo pricing (such as limited-time sub account offers), webinar invitations, affiliate updates, and other content we think may interest you.

You can withdraw this consent and opt out of marketing messages at any time, free of charge, without affecting your access to the services you've already paid for. To opt out:

  • Reply "STOP" to any marketing SMS, or "UNSUBSCRIBE" to any marketing email
  • Click the unsubscribe link included in our marketing emails, where available
  • Message us on Facebook or email [email protected] and ask to be removed from marketing communications

Even after you opt out of marketing, we may still send you transactional or service messages that aren't promotional in nature, such as payment confirmations, access credentials, renewal notices, grace-period warnings, and replies to your support requests, since these are necessary to deliver the service you signed up for.

5. Who we share your data with

We do not sell your personal data. We only disclose it in the situations below, and only to the extent necessary.

GoHighLevel / HighLevel, Inc.

Our sub accounts and website run on the GoHighLevel platform. Your data entered into a sub account, or submitted through a GHL-hosted form, is processed by HighLevel, Inc. as our data processor and is subject to their own privacy policy. HighLevel's servers are located outside the Philippines (United States); see Section 6 on cross-border transfer.

Payment channels

GCash and bank transfers are handled directly between you and those providers. We only receive your payment reference name and the proof-of-payment screenshot you send us — we never receive or store your GCash PIN, mobile banking password, or full card details.

Service providers

We may use trusted third-party tools (such as scheduling, email, or analytics tools) that process data on our behalf, under confidentiality obligations, solely to help us run the business.

Legal & safety reasons

We may disclose data when required by law, court order, or a lawful request from a government authority, or when necessary to protect our rights, our users, or the public from harm or fraud.

6. Data you put inside your practice sub account

Our sub account plans are sold for practice and upskilling, not for managing real clients (see our pricing note). If you use test or sample data for practice, that's fine.

If you upload real personal data belonging to other people (for example, an actual client's contact list) into your practice sub account, you become the Personal Information Controller for that data under the Data Privacy Act, and you are responsible for having a proper legal basis and, where required, that person's consent to process it. Level Up Academy PH is not responsible for personal data you choose to upload into your own sub account, and we strongly recommend using sample or anonymized data for practice.

7. Storage, retention, cross-border transfer & security

7.1 How long we keep your data

We keep your data for as long as your sub account, membership, or affiliate status is active, plus a reasonable period afterward to handle disputes, comply with tax and accounting record-keeping requirements, and maintain business records. Payment records are generally kept for at least the period required by Philippine tax law (currently ten years under BIR rules for accounting records). Sub account content (funnels, contacts, automations) may be removed after the grace period described in our renewal policy.

7.2 Where your data is stored

Your data is stored on GoHighLevel's servers, which are located outside the Philippines. By using our services, you acknowledge and consent to this cross-border transfer, which we've assessed to be with a provider maintaining data protection standards comparable to the Philippines' Data Privacy Act.

7.3 Security measures

We limit access to your data to Level Up Academy PH admins who need it to do their jobs, use platform-level protections (such as GoHighLevel's account permissions and encryption in transit), and require proof-of-payment and reference names to prevent unauthorized account access. No online system is 100% secure, but we take reasonable and appropriate organizational, physical, and technical measures to protect your data against loss, misuse, and unauthorized access, consistent with NPC security guidelines.

7.4 Data breach notification

If a personal data breach is likely to give rise to a real risk of serious harm, we will notify the National Privacy Commission and affected data subjects within the timeframe required by the Data Privacy Act's Implementing Rules and Regulations (generally within 72 hours of discovery), together with information on the nature of the breach and steps you can take to protect yourself.

8. Your rights under the Data Privacy Act

As a data subject, the law gives you the following rights over your personal data:

Right to be informed

To know when, why, and how your data is collected, used, and disclosed — which is the purpose of this policy.

Right to access

To request a copy of the personal data we hold about you.

Right to object

To object to the processing of your data, including for marketing, direct marketing, and automated processing.

Right to rectification

To ask us to correct inaccurate or outdated data we hold about you.

Right to erasure or blocking

To request the deletion or blocking of your data where it is no longer necessary, was unlawfully obtained, or you've withdrawn consent.

Right to data portability

To obtain a copy of your data in an electronic format, where technically feasible.

Right to damages

To claim compensation if you suffer damage from inaccurate, incomplete, or unlawfully obtained personal data, due to our fault or negligence.

Right to file a complaint

To lodge a complaint with the National Privacy Commission if you believe we have mishandled your data.

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time and at no cost for a first request, consistent with NPC guidelines.

9. Children's privacy

Our services involve paid registration and are intended for individuals who are at least 18 years old and have the legal capacity to enter into a contract under Philippine law. We do not knowingly collect personal data from children under 18. If we learn that we've collected data from a minor without appropriate consent, we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time, for example when we add new services or when the law changes. We will post the revised version on this page with an updated effective date, and for material changes, we will notify active members through the Facebook community or by email. Continued use of our services after a change takes effect means you accept the updated policy.

11. Contact us & how to file a complaint

Data privacy questions

Email [email protected] or message our Facebook page. Bryan Odina acts as our data protection contact person for now.

National Privacy Commission

If you're not satisfied with our response, you may file a complaint with the NPC, the Philippine government agency that enforces the Data Privacy Act. Visit privacy.gov.ph for their current contact details and complaint process.